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TERMS AND CONDITIONS

Last Updated: July 8, 2026

Welcome to Tangudu Furniture. By accessing or using our website  and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General Provisions

Tangudu Furniture is an authorized dealer of premium sleep products, including Duroflex, based in Visakhapatnam. These terms govern your use of our online store and your purchase of goods.

2. Product Information and Authenticity

  • Genuine Products: We guarantee that all products listed on our website are 100% genuine and sourced directly from authorized manufacturers (e.g., Duroflex).

  • Accuracy: We strive to ensure all product images, descriptions, and pricing are accurate. However, we do not warrant that product descriptions or other content are entirely error-free, complete, or current.

3. Orders and Payments

  • Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

  • Order Processing: Once an order is placed, you will receive a confirmation. This does not signify our final acceptance of the order; we reserve the right to verify availability and pricing before dispatch.

  • Payment Security: Payments are processed through secure gateways. By providing payment information, you represent that you are authorized to use the chosen payment method.

4. Delivery and Logistics

  • Service Area: Our primary operations are focused on serving the Visakhapatnam region.

  • Delivery Process: We coordinate doorstep delivery for all orders. Delivery timelines provided are estimates and may vary based on product availability and location.

  • Inspection: Customers are encouraged to inspect products upon delivery. Any issues regarding damaged or defective goods must be reported to our support team immediately via phone or WhatsApp at +91 9030555983.

5. Cancellations and Returns

  • Cancellations: Orders may be cancelled prior to dispatch. Please contact our support team at +91 9030555983 as soon as possible if you wish to modify or cancel an order.

  • Returns/Exchanges: Returns are subject to the specific warranty and return policies of the product manufacturer (e.g., Duroflex). Please keep your original invoice and packaging to facilitate any warranty claims or exchange requests.

6. Limitation of Liability

Tangudu Furniture shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products, to the fullest extent permitted by Indian law.

7. Intellectual Property

All content on this website—including text, graphics, logos, and images—is the property of Tangudu Furniture or its content suppliers and is protected by intellectual property laws. You may not reproduce or distribute any content without our express written permission.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Visakhapatnam.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes your agreement to the updated terms.

10. Contact Information

If you have any questions regarding these Terms and Conditions, please reach out to us:

Return, Refund, and Cancellation Policy

Last Updated: July 8, 2026

At Tangudu Furniture, customer satisfaction is our top priority. We understand that a mattress or piece of furniture is a long-term investment in your home comfort. This policy outlines our terms regarding order cancellations, product returns, and refunds.


If you wish to return an item or request a refund, please raise a support ticket using our Helpdesk portal. Include your order number and the reason for your request to help us process it faster. https://tangudu-furniture.odoo.com/helpdesk/

1. Order Cancellations

  • Before Dispatch: You can cancel your order at any time before it leaves our Visakhapatnam warehouse for doorstep delivery. To request a cancellation, please contact us immediately via phone or WhatsApp at +91 9030555983. Upon verification, a full refund will be processed to your original payment method within 5–7 business days.

  • After Dispatch: Once an item has been dispatched or is in transit with our logistics partners, it cannot be cancelled. In such cases, it will fall under our Return Policy (see Section 2).

2. Returns and Damages Upon Delivery

Because mattresses and furniture are personal, hygienic, and bulky items, we maintain specific guidelines regarding returns:

  • Inspection at Delivery: We strongly encourage you to inspect your product immediately upon doorstep delivery. Check for any manufacturing defects, transit damages, or discrepancies in size/model.

  • Damaged or Incorrect Items: If the product arrives damaged or does not match what you ordered online, please refuse the delivery and inform the delivery team immediately, or report it to us within 24 hours at +91 9030555983. We will arrange a replacement or complete a full refund at no additional cost to you.

  • Change of Mind / Incorrect Size Ordered: We generally do not accept returns for mattresses that have been unwrapped, used, or ordered in the wrong custom size by the customer due to hygiene and logistics constraints. We advise all customers to follow our measurement guide or visit our Visakhapatnam showroom to "try before you buy."

3. Brand Warranty & Trial Periods

  • Genuine Manufacturer Warranty: As an Authorized Duroflex Dealer, all Duroflex mattresses purchased through our website come with the official brand warranty. If you experience any structural sagging, core defects, or manufacturing issues after delivery, the terms will be governed by Duroflex’s standard warranty policy.

  • Warranty Claims: To initiate a warranty claim, please keep your original invoice safe. You can contact us, and we will assist you in coordinating with the manufacturer's inspection team in Visakhapatnam to arrange a repair or replacement as per the brand's terms.

4. Refund Process

  • Once a return or cancellation is approved, your refund will be initiated automatically.

  • Payment Mode: Refunds are credited directly back to the original payment method used during checkout (Credit/Debit Card, Net Banking, or UPI). For cash-on-delivery or in-store payments, refunds will be issued via bank transfer to an account verified by the customer.

  • Timeline: While we process refunds within 2 business days of approval, it may take 5 to 7 working days for the amount to reflect in your account, depending on your bank's processing cycles.

5. Contact Our Support Team

If you have any questions about a size measurement, order status, or need help with a return or warranty claim, please get in touch with our local team:

  • Phone / WhatsApp: +91 9030555983

  • Instagram: @tangudufurniture

  • Showroom Location: Visakhapatnam (Vizag), Andhra Pradesh, India